Frequently Asked Questions


ORDER QUESTIONS:

You should receive an email notification from support@shop-orthopedics.com with tracking information once your order has shipped. If you registered an account with us (non guest checkout), you may also visit your order history page located here.

Please email support@shop-orthopedics.com or call 855-618-5610 if you require assistance. Please have your order # handy when contacting us.

Our Return Policy along with return instructions can be found here.

Our Return Policy contains the details and can be found here.

We process orders quickly so please let us know right away. Please email support@shop-orthopedics.com or call 855-618-5610 if you need to cancel your order. Please have your order # handy when contacting us.

We run promotions from time to time and highly recommend you sign up for our newsletter on the footer of this page. If you've purchased from us before, check your order confirmation for a coupon code.

Currently we do not offer this service.

On the checkout page before paying, you'll see an option to "Enter a coupon code" or "Promo Code" depending on which part of the checkout page your on. See images below for further information.

Example 1
Example 2



SHIPPING QUESTIONS:

Most items ship within 1-2 Business Days (subject to availability) but some vendors may take 7+ business days. Product handling times can be found on each product page. We will notify you via email of any backorder delays. Orders received by 10AM PST during regular business days will be processed that same day but still follow the 1-2 business day handling times for shipping. This applies to expedited orders as well.

Currently we do not offer this service.

Currently we do not offer this service as UPS and FedEx do not deliver to these.

Depending on the return reason and in accordance with our return terms, usually it's the customers responsibility to pay for return shipping unless there's an error on our part.

Yes we do! Free Shipping is only in the inner-continental 48 states and only applies to ground shipping service.