Please email firstname.lastname@example.org or call 855-618-5610 to request a return or for additional information. Please have your order # handy when contacting us.
Shop-Orthopedics.com provides the highest quality products available and want to ensure that our customers are completely satisfied.
You have 30 days from the date of delivery to return an item. Refunds can take up to 2 weeks to process. We do not charge restocking fees.
It is the customer's responsibility to pay for return shipping unless the return is due to an error on our part. We cannot guarantee the sizing of an item. The sizing indicated on our website come directly from the manufacturer recommended sizing guidelines. Please make sure the sizing is correct before ordering your product.
Due to hygiene or FDA reasons beyond our control, we cannot accept returns of certain items, including:
- Any item that is not in its original condition or damaged
- Any item that is missing the appropriate instruction manuals or the original packaging material.
- Sterile items that have been opened
- Used Foot Orthotics, Breast Pumps, Electrodes (Tens), Raised Toilet Seats and Cold Therapy Pads.
- Any used item containing hair, blood, sweat, stains or other miscellaneous fluids
A customer MUST OBTAIN A RETURN AUTHORIZATION NUMBER from Shop-Orthopedics via email or phone, before returning any item. Any product returned to our warehouse without this number shall be forfeited. The RMA number must be legibly displayed on the box. We recommend using a black marker or printing a large label.
Please note: Returns or exchange requests from outside of the United States cannot be honored. Shop-Orthopedics.com reserves the right to change these terms without notice.
Exchanges will be processed after the original order is received. To expedite the process, you may place a new order so that everything is processed in parallel.
All warranties are the responsibility of the manufacturer and at their discretion. We would be happy to facilitate the warranty exchange process with the manufacturer if the original order was purchased through us.