How do I return an item?

Please email support@shop-orthopedics.com or call 855-618-5610 to request a return or for additional information. Please have your order # handy when contacting us.


Return Policy:

Shop-Orthopedics.com provides the highest quality products available and want to ensure that our customers are completely satisfied. You have 30 days from the date of delivery to return an item. Refunds can take up to 2 weeks to process. We do not charge restocking fees*.

It is the customer's responsibility to pay for return shipping unless the return is due to an error on our part. We cannot guarantee the sizing of an item. The sizing indicated on our website come directly from the manufacturer recommended sizing guidelines. Please make sure the sizing is correct before ordering your product.

Due to manufacturer policies or FDA reasons beyond our control, we cannot accept returns of certain items, including:

  • Any item that is not in its original condition, damaged or missing original packaging material
  • Opened sterile items
  • Used Foot Orthotics, Electrodes (Tens), Raised Toilet Seats, Wound Dressings and Cold Therapy Pads.
  • Any used item containing hair, blood, sweat, stains or other miscellaneous fluids


A customer MUST OBTAIN A RETURN AUTHORIZATION NUMBER from Shop-Orthopedics via email or phone, before returning any item. Any product returned to our warehouse without this number shall be forfeited. The RMA number must be legibly displayed on the outside of the box. We recommend using a black marker or printing a large label.

*Exclusion: DonJoy orders are subject to a 15% restock fee. This is the same amount DonJoy charges us that is passed down to you.



Exchanges:

Exchanges will be processed after the original order is received. To expedite the process, you may place a new order so that everything is processed in parallel. Your original order will be fully refunded once received back into our warehouse.


Warranty Information:

All warranties are the responsibility of the manufacturer and at their discretion. Please keep your Shop-Orthopedics order confirmation email as valid proof of purchase.



Please note: Returns or exchange requests from outside of the United States cannot be honored. Shop-Orthopedics.com reserves the right to change these terms without notice.