Shop Orthopedics Service Guarantee

We at are committed to customer satisfaction. If you have any questions or comments about your order, don't hesitate to contact us! We can be reached Monday through Friday, 9AM to 6PM PST via phone at 855-618-5610, or through our contact us page on our website.

Most information about your order can be found in Your Account. Simply log in to the page with your username and password that was created at checkout. Once logged in, you can review your orders, track any shipped packages, change or cancel an order, return an item, update your personal information, and more.

If you already possess a tracking number for your order, one of the easiest ways to track it is to head to Google and simply enter the tracking information there. The search engine will return a link that you can click which will redirect you directly to the shipper's website (typically UPS, USPS, or FedEx) along with all the updated tracking information.

In the event that something is wrong with your order or needs to be changed, please don't hesitate to contact us via email or telephone (855.618.5610). We will do our best to assist you as rapidly as possible. knows just how important our customers are, and will do everything we can to ensure that your order is processed as flawlessly as possible. Mistakes do happen, however, so just contact us and we will make it right for you in the event that something does go wrong.