Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of The collective work includes works that are licensed to Copyright 2016, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with or purchasing products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with or to purchase products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of used in the site are trademarks or registered trademarks of

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a product is mistakenly listed at an incorrect price, reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products) must be commenced within one (1) year after the claim or cause of action arises.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to in its sole discretion.

You agree to indemnify, defend, and hold harmless, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, may link to sites operated by third parties. However, even if the third party is affiliated with, has no control over these linked sites, all of which have separate privacy and data collection practices, independent of These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Return Policy provides the highest quality products available and want to insure that our customers are completely satisfied. To insure complete satisfaction, the manufacturers will repair or replace, at their election, any product if it is proven defective because of materials or workmanship.

This warranty does not cover pads or straps, which wear and require replacement under normal use. This warranty also does not cover repair or replacement caused by misuse, abuse, alteration or accidental damage.

All warranties are the responsibility of the manufacturer. You may return most items sold by within 15 days of delivery for a refund minus a restocking fee of 15%. will pay all shipping costs if the item delivered to you was a result of our error otherwise the shipping costs to and from are the customers responsibility. We cannot guarantee the sizing of an item. The sizing indicated on our website come directly from the manufacturer recommended sizing guidelines. Please make sure the sizing is correct before ordering your product.

Certain items sold at are non-returnable. A non-returnable item is one that cannot be returned due to health or hygiene reasons. These items may include cold therapy pads, replacement socks and diabetic products. Please note: return or exchange requests from outside of the United States cannot be honored. Shop-Orthopedics can only accept a return or exchange that originates from within the United States.

We cannot accept returns of certain items, including:

  • Any item that is returned more than 15 days after delivery
  • Any item that is not in its original condition, is damaged, or is missing parts.
  • Any item that is missing the appropriate instruction manuals.
  • Any item missing the original packaging material.
  • Any product that has been used in any shape or form.
  • Opened items that are sterile, opened Foot Orthotics or opened Cold Pads.
  • Any item containing animal hair.
  • Used Electrodes, Breast Pumps, Posture Shirts with stains and Compression Leggings

Customers wishing to return an item for credit must contact our office within 15 days after delivery of merchandise to obtain a refund minus the appropriate shipping charges and restocking fee. This does not apply to exchanges. Any item returned after 15 days from purchase without the consent of shall be returned to the customer at the customer's expense. reserves the right to change these terms without notice.

A customer MUST OBTAIN A RETURN AUTHORIZATION NUMBER from our office before returning any item. Any product returned to our warehouse without this number shall be forfeited.

If an item is defective, contact us by email immediately and upon our authorization, return the defective product, with the original purchase invoice, freight prepaid.

If you have purchased the wrong size brace, and would like to exchange it for a different size, please contact us by email and upon our authorization, return it to our main office. All shipping charges are the responsibility of the customer. Shipping exchanged braces is normally via FedEx Ground. Customers can pay for faster shipping if requested. We suggest that when you receive your brace, try it on inside your house to see if it fits properly. If it is too large or too small, contact us and place the brace back in its original box. All shipping charges are the responsibility of the customer. There is a 15% restocking fee applied to every product returned for credit. There are no exceptions. This does not apply to exchanges or a defective item.

*If the brace has been worn down or dirty, we cannot accept it!
*If a brace is returned to us without a return authorization, it will be forfeited

*If a brace is returned to the manufacturer without our authorization, it may not be credited properly to your account

If you have a question about returns, please email us at:

Shipping Information is committed to delivering your purchases quickly and efficiently. Although our preferred shipping courier is UPS there may be times where we ship FedEx or USPS to save time or money. cannot be held responsible for any packages lost or stolen through a third party shipping company. In the event that your package does not arrive, please contact and we will assist in locating your package. However, if your packages is deemed lost or stolen by the third party shipping company, you must proceed through their service department(s) to either locate or be reimbursed for the missing package. will only fulfill orders in the United States and cannot ship overseas.

Orders placed past 2pm PST will not ship the same day no matter what shipping method is chosen. If this is a STAT order that you need right away please call first for availability and handling times.

Free Shipping is for the continental USA only. Additional fee's apply for Hawaii and Alaska.

Affiliations links to certain external websites, such as and Shop-Orthopedics does not endorse or condone any statements or other actions facilitated by these third parties. Furthermore, does not claim ownership over any trademarks, logos, or similar branding belonging to third parties. The YouTube logo, Facebook logo, Facebook like button, Facebook thumb, Instagram logo, and Twitter logo all belong to their respectful owners and by displaying the logos on we are not in any way claiming them as our own.

Prescriptions sells certain products that are not available without a prescription or recommendation from a licensed physician. By purchasing these products, you acknowledge that you are purchasing an item which you do have a prescription for or you are a licensed medical reseller. is not liable for any damages or injuries caused by improper usage of any device sold on this website and we require proper documentation before your class 2 medical device can be shipped.

Low Price Guarantee will match or beat any price found on a competitors website sold in New condition. Some restrictions may apply like discontinued items, used items, and unverified eBay/Amazon resellers. We take competitor's shipping charges in consideration while matching prices. Sales tax price matching excluded. Please give us a call at 855.618.5610, send us an instant message or email for more information or to obtain your special coupon code.

About Us

Shop-Orthopedics is a leading provider of DME medical equipment with more than 30 years in the business. We pride ourselves on excellent customer service and rapid delivery times. For any questions, please email or give us a call at 855.618.5610 for assistance.