Privacy Notice

Introduction

This Privacy Notice ("Notice") explains how Shop-Orthopedics.com collects and processes your personal data when you use our site, for example when you create an account or purchase a product from us.

This Notice is subject to occasional revision. If we make any changes, we will update the effective date below.

This Notice was last updated on March 24, 2023.

Controller

Shop-Orthopedics.com, 2701 Carrier Ave, Commerce CA 90040, is the data controller of all personal data collected and processed through this site. If you have any questions about this Notice or our privacy practices, please contact us via email at support@shop-orthopedics.com.

The data Shop-Orthopedics.com collect about you

Personal data, or personal information, is any information about an individual that can be used to identify that person. Anonymous data, where an individual's identity has been removed, is not considered personal data.

We collect your personal data in order to provide and continually improve our products and services. Here are the types of personal data we may collect:

  • Identity Data including first name, last name, username or similar identifier.
  • Contact Data including billing address, delivery address, email address and telephone numbers.
  • Financial Data including bank information and payment card details.
  • Transaction Data including details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our websites, applications and services.
  • Profile Data including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data including information about how you use our website, products, applications and services.
  • Marketing and Communications Data including your preferences in receiving marketing from us and our third parties and your communication preferences.

For what purposes does Shop-Orthopedics.com process your personal data?

  • Purchase and delivery of products and services: We use your personal data to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
  • Recommendations and personalization: We use your personal information to recommend products that may be of interest to you, identify your preferences, and personalize your experience with Shop-Orthopedics.com.
  • Communicate with you: We use your personal information to communicate with you via different channels (e.g. by phone or email).

Cookies and other identifiers

We use cookies and similar tools to enhance your shopping experience, provide our services, understand how customers use our site so we can make improvements, and display ads. Approved third parties also use these tools in connection with our display of ads. To enable our systems to recognize your browser or device, we use cookies.

For more information about the cookies we use and how we use it, please read our Cookies Notice.

Security of your personal data

To help protect the information transmitted through Shop-Orthopedics.com, including your personal data, we maintain physical, technical and administrative safeguards. We update and test our technology on an ongoing basis. We restrict access to your personal data to those employees who need it to provide services to you.

Your rights

  • Right of access. You may ask for confirmation that Shop-Orthopedics.com is processing your personal data and to get access to the personal data we may have about you. You may also request information on:
    • The purpose of the processing.
    • The categories of personal data concerned.
    • Who else outside of Shop-Orthopedics.com might have received your personal data from Shop-Orthopedics.com.
    • The source of your personal data if you didn't provide it directly to Shop-Orthopedics.com.
  • You have a right to correct the record of your personal data maintained by Shop-Orthopedics.com if it is inaccurate.
  • You may unsubscribe from our mailing list if you no longer wish to receive emails from Shop-Orthopedics.com. We may still send you emails about any outstanding orders.
  • You may request that Shop-Orthopedics.com erase or cease to process your personal data, subject to certain exceptions.

Reasonable access to your personal data will be provided at no cost upon request made to Shop-Orthopedics.com at support@shop-orthopedics.com. If access cannot be provided within a reasonable time frame, Shop-Orthopedics.com will provide you with a date when the information will be provided. If for some reason access is denied, Shop-Orthopedics.com will provide an explanation as to why access has been denied.