Start a Return

Please review our returns policy before starting a return. All return requests are handled further down this page. Please email support@shop-orthopedics.com or call (310) 694-0562 if you require additional assistance. Please have your order # handy when contacting us.

Return Policy: Shop-Orthopedics.com provides the highest quality products available and want to ensure that our customers are completely satisfied. You have 30 days from the date of delivery to return an item. Refunds can take up to 2 weeks to process.

We charge a 10% restocking fee if items are not returned in their original packaging. Customers are responsible for the return shipping costs and we recommend using a trackable shipping service to ensure the package's safe delivery.

It is the customer's responsibility to pay for return shipping costs unless the item arrives damaged or the wrong item was received. 

We cannot guarantee the sizing of an item. The sizing indicated on our website comes directly from the manufacturer’s recommended sizing guidelines. Please ensure the sizing is correct before placing your order.

Due to manufacturer policies or FDA reasons beyond our control, we cannot accept returns of certain items, including:

  • Any item that is not in its original condition, damaged, altered, missing parts or packaging material
  • Opened items that are labeled sterile
  • Used Foot Orthotics, Electrodes (Tens), Raised Toilet Seats, Wound Dressings and Cold Therapy Pads
  • Any used item containing hair, blood, sweat, stains or other miscellaneous fluids
  • Clothing that has been washed or missing original tags

*Exclusions: Due to manufacturer policy, Breg and DonJoy orders are subject to a 15% restock fee.

All returns are subject to inspection and approval, additional fees may apply to returns that do not match the return reason. Return requests from outside of the United States cannot be honored. Only the original customer can request a return through the automated system.

Exchanges:

We do not allow exchanges at this time. Please submit a return request and place a new order for the other item(s) you wish to receive. Your original order will be refunded once received back into our warehouse.

Warranty Information:

All warranty issues beyond our standard return policy above are handled by the manufacturer and at their discretion. Please contact us for further information regarding a warranty issue past 30 days.

Having problems?

Please reach out to us via email support@shop-orthopedics.com for further assistance.