Refund policy

Thank you for choosing to shop with us! We want you to be completely satisfied with your purchase, so we have developed a comprehensive return policy that protects your rights as a customer.

Our return policy is simple and easy to follow. We offer a 30-day return window from the date of purchase for most items. If you are not satisfied with your purchase, please contact us to initiate the return process. Please note that we do not cover the cost of return shipping unless the item arrived damaged or defective. If you receive a damaged or defective item, please contact us right away so we can send out a replacement.

Due to our items being single patient use only and regulated by government agencies, returned items must be in its original packaging and in the same condition as it was when you received it. We cannot accept returns for items that have been used, open box, damaged, or altered in any way.

Once we receive your returned item, we will inspect it to ensure that it meets our return criteria. If everything checks out, we will issue a refund to your original payment method. Please note that it may take several days for the refund to appear on your account.

We do not offer exchanges at this time. If you would like to exchange an item for a different size or color, please return the original item and place a new order for the replacement item.

The following items are not returnable for any reason:

Patient lifts, sit-to-stand lifts, floor lifts, cold therapy units, tractions units, and breast pumps. If you receive a damaged or defective item, please contact us right away so that we can process a manufacturer warranty exchange, repair, or for a replacement part to be provided.

If you have any questions about our return policy, please do not hesitate to contact us. We are here to help you and ensure that you have a positive shopping experience with us.

To process a return or for any question, please email us at support@shop-orthopedics.com